Tuesday, 23 May 2017

Need help? - Peninsula support page


Need help?

Peninsula Delivers 24hr support worldwide support with the click of a mouse. 

Here at Peninsula we have been working very hard to set up a help centre page for you, our customer. We thought in creating a support page for our customers both new and old, it would make it easier to find a quick and easy solution to the common issues our customers might have to face.


We have spent the last few weeks creating our support page, we made sure to input all our products from Barcode X Application to our Thermal printer Driver.  We have gone through all our customers' past and present issues, and so far have picked the most commonly asked questions we have received about our software. We have chosen to do an easy to understand step by step guide for the issues we have picked so far.  Because our Peninsula software products are constantly growing to cover all eventualities, but waiting for an email reply or TeamViewer link-up can be frustrating when you need a quick speedy solution. This is why we chose to set up a new free, online interactive technical support database.



We have made sure to make our support page easy to navigate via easy accesible icons, that show the particular software you may need support for. We also inputted a large search bar at the top of the web page, in which you can input keywords and easily search for the product and issue you have. The easy to use search bar and icons will give you exactly what you want and when you need it at a simple click of a button. If the issue you have is not on the page there is a link at the bottom of the page which you may click and an email dialog will open and you will be able to send an email about your issue directly to our tech team.

Once our team receive an email form you querying a issue you may have they will email back within our working day (9AM-5PM BST), and aim to sort your issue out as soon as possible so that you can get back to your own work. We understand any issues you may have may halt any progress you have with the work you are doing and aim to resolve your software issues for you as quickly and efficiently as possible. 



We made sure to set up our support web pages with a simple step by step guide, as it makes it easier to keep track of where you are in solving your issue as well as it made it able for us to input helpful images to show you what the steps should look like for you in fixing your issue. We chose to use a combination of imagery and words as images are sure to grab your attention and as they show you what you will see on the screen in front of you. If you have the same issue, you can easily read the text underneath the images and see what you have to do to resolve the issue you are having quickly and efficiently. 


Making this support website means that as our customers who may experience issues with our software you can quickly pop over to our website and find the correct guide and resolve the issue yourself quickly and get back to doing your work. This mean it will create less Tech support emails and team viewers and allow us to run as smoothly and efficiently as possible. So that we can always support you as effectively as we want to.

The support website also means that when Peninsula closes for at the usual time of 5pm customers in the rest of the world and England could be struggling into the night or the day in different time zones.   with issues they may be having with software. Customers would be losing out on Peninsula's industry leading support services, so we set up the 24 hour worldwide support website so our customers always have help where they need it.


Above is an example of what our Thermal Printer Driver support page looks like, so that you can see what type of step by step guides we have created to help you with any issues that can be fixed easily.
We will keep updating the webpage as often as we can and as the software gets updated.

So whether you are a existing customer or considering entering the world of barcodes and thermal label printing, you can be sure that the Peninsula support team will look after you every step of the way. Making it as easy and as hassle free as we can for you.

Below we have provided a link for you to be able to visit our support page yourself and see how you like it?







Tuesday, 9 May 2017

Our Teams Most Commonly Asked Questions Part 1

Every day our team gets a variety of questions asked by our customers about our software and solutions for problems.
We thought it might be easier for our customers (new or old) to be able to read our most commonly asked questions and our response.

In my Barcode X App question marks keep appearing in the text under my ITF barcode what should I do?
First thing you need to do is change your font to Barcode. If you still encounter a problem then turn on 'condense spacing' on the A tab, this removes the spaces from the human readable text and stops it turning into question marks.

Where do I get my barcode numbers from?
If you are wanting to use your barcode numbers for in house then you can allocate your numbers yourself.

However if you want to sell your product to another retailer who has not specified what number you need to use (WHSmiths and M&S have their own numbers for you to use), you can purchase your retail barcode numbers from www.gsl.org .
There is a yearly fee and you do purchase your retail barcodes in a batch but these will be unique to you/your company which you can then allocate to each of your products.

When going to the activation website the message 'Invalid Product Code or Serial Number' keeps popping up, what should I do?
There are four different reasons this message could keep popping up, the first reason could be that one of the characters you have entered is wrong e.g. a 0 could have been put instead of an O.
The second could be that your product code is not being sent from your computer due to your network adaptor not being turned on.
It could also be that the Serial Number you have entered is not linked to your Order ID.
The last reason this message keeps popping up could be that the product you are trying to activate is not the same platform as the record in the activation database i.e. you are activating on a Mac and the database entry is for a PC copy.

When I try to make a barcode gibberish keeps appearing instead of a barcode?
The barcode font is either not installed or selected. On the Mac and PC the font is Barcode.ttf .
This font must be selected in the filemaker field to be able to make barcodes.
For PC the first thing you will need to do is close the programme then locate the font and install it into the windows font folder.
Once you have done this we recommend restarting your computer as sometimes windows does not recognise you have installed the font.

When using Barcode Filemaker horizontal white spaces keep appearing making my barcode look like a number of barcodes stacked up, what should I do?
First thing you need to do is decrease the line spacing. Then you need to set the line spacing in pixels at the same size as the point size of the barcode font.

Can I change the location where my databases are stored in QuickTrack Pro?
Yes you can change where your databases are stored in the preferences in QuickTrack, simply choose Preferences then General Preferences then choose Default Settings.
Next click the Extras button, in extras there is an item which says Set next to database location. You can set this to the folder where you want your databases to be stored, click okay to save this and your databases will now be stored in the folder you selected.

How do I deactivate my software to move it onto a different machine?
To move your software onto a different machine you will first need to deactivate it by running the Peninsula Activation Utility on the old computer, then enter your Serial Number and Order ID and click Go To Website.
If you receive a response 'Cannot Contact Activation Server' please email one of our team with the code that it gives to you with your Order ID and we will manually deactivate it on our system as a last resort.
Once the deactivation has been complete you can the reactivate your software on your new machine.

How do I make a barcode from a CSV file?
Save your barcode numbers into a CSV file.
Then open the Barcode X application. Set the option for the folder where you want your barcodes to be saved (top toolbar/Barcode - Option - Save to Specific Folder).
On the main pallet select your Barcode type e.g. EAN8, and turn dialogs OFF (modify you barcodes dimensions if you need to).
Select the Page tab (3rd one along on the top of the 2 tab rows).
Click in the FileName box and locate your csv file and click open.
item(s) = this is the data for the barcode in this case <<1>> means the first location in the csv line.
Start at line = 1 (this is the first line of the csv file) you would use 2 if your csv file had headers included in the file.
Item for name = 0 (means the saved file will be saved with the EAN number as the file name)
Get How Many = the number of items (number of barcodes to be made).
Press OK and it will generate the barcodes and save them to your default barcode location.

We would suggest you try this with maybe 3 or 4 records first so that you can gain an understanding of how it works.

How do I find out what my Mac address is?
Open 'Terminal' on your Mac, either by using spotlight or applications (also in 'Other' in the Launchpad). Once Terminal is opened type in 'ifconfig' then press Return or Enter.
By doing this it will produce a list of the Mac addresses related to your machine.

I tried to activate my Thermal Driver but it doesn't save what should I do?
This is usually down to folder permissions on the folder where the activation files are kept.
Please check: Macintosh HD - Library - Application Support - Peninsula
Then right click on the Peninsula folder and select Get Info.
Check the Sharing & Permissions - the privileges should be set to Read & Write for "your user account" and "everyone".
If they are not click on the padlock icon, enter your admin password and change the settings (add your user if it is not there).
Then click on the little cog dropdown and select Apply to Enclosed Items.
Once you have done that click on the Padlock Icon to lock it again.

However if this does not work please contact a member of our team and we will  arrange a TeamViewer Session with you to help you get it all working.

Wednesday, 19 April 2017

A Day In The Peninsula Group Office

Once walking into the office our staff immediately go to check their emails on the computers, diving straight into the action.
They expertly reply to our customers emails, offering solutions to their software issues or helping the customers find the right kind of software for their needs for the best price.
With the constant communication between our sales team in the office and our tech team, who work off site. they work like a well oiled machine making sure all our customers get replies to their emails as quickly as possible.


With all the hype in the office everyone pauses as when the phone rings, diving to answer it eager to help out the customer ringing to ask our team questions. Once the phone is answered silence falls upon the office ensuring the customer can be heard as clearly as the phone connection will allow.

Hanging up the phone with a triumphant smiles on their face one of our sales team is certain they have left the customer satisfied with the answer to their questions.
Our company prides itself on giving our customers the one on one attention they deserve when it comes to any of the issues they have or any questions they need answering.

With our sales teams constantly making sure they are keeping the social media up to date as well as ensuring all our customers are replied to within the day (preferably within the hour), there is never a dull moment in the office. With plenty to do and for the sales team to focus on the day goes by fast.

Our sales team get an hour lunch break to take whenever they want/need to normally resulting in fits of giggles coming from the office, with our sales team having a joke around. But with how dedicated they are to our customers if one of them receives an email or the work phone rings our team will still answer and reply to the customers while on their lunch.

After lunch is over everybody goes back to their usual routine of answering emails and phone calls as well as calling the tech team to request information or to inform them of an email they should be expecting at any moment. Handling the social media sites as well as updating the websites current process and writing blog posts such as this one.

With a constant whirr of computers and the click clacking of keyboards as our team work hard communicating with our tech team to help get things up to date on our website and to keep them updated and new.

At the end of the work day our team close down the computers and turn off the printer, locking the office door and heading up the path for their routes home.
Another day done and dusted, satisfied customers and orders processed the well oiled machine retires for the night until the next working day.




Thursday, 30 March 2017

Setting up a Zebra Label Printer on Mac OSX

Printing super labels on OSX! Installing you Zebra printer on OSX to print perfect and clear labels is easing using our Thermal Label Printer Driver. Once the set up is complete you can print directly from any application straight to your Zebra Printer. The first thing you need to do is download the Mac Driver from our download page.
We support all Zebra printers, please contact us if you are unsure which printer you need to choose. 

 Run the Zebra Thermal Utility and follow the steps below. 

 Step 1: Plug in your Zebra Printer and Turn it on.

Step 2: Choose how your printer is connected. 
 Step 3: Choose Your Zebra Printer from the list. 


 Step 4: Choose your printer model. 
 Step 5: Select which kind of labels you are using. 

Step 6: Name your printer to identify it, this may include the label type you are printing. 

Step 7: Setup your Zebra's label sizes. 
             You can choose from the sizes in the popup list or enter your own custom sizes.
             You must add at least one size.


 Step 8: Choose the application you are printing from. 
            If you want to print from a website for example UPS you may need to extract your label for it to print correctly on your Zebra. 
           Don't worry our driver can do this and instructions are included. 

 Step 9: Click Add Printer to add your Zebra printer to OSX.
             Now you are ready to print your labels.


This software is a commercial product which comes with one year free technical support and updates. The technical support also includes our team helping you set it up via TeamViewer if you need us too. 
We also include a 30 day money back guarantee if you are not fully satisfied with your purchase. 

This driver does not use Java, it takes the output that Amazons website creates and makes it work with your label printer. It is written entirely on OSX and is compatible up  to 10.12.

We have thousands of customers for our Thermal Label Printer Driver including Apple themselves!
The software is used worldwide and supports many different makes of Thermal Label Printer including Zebra printers! So you don't only need to have a Zebra printer to make use of this software!

Tuesday, 28 March 2017

A Journey To Work

Many of our team work off site however our sales team make a boring journey interesting everyday when they come to the office.
Their journey starts off with a brisk walk through scarborough town to the train station to board the train and see all the other people waiting to set off to work, giving them an acknowledging nod knowing the fate of their fellow passengers having to go to work in a job they do not particularly enjoy while our sales team looks forward to a day of work and interacting with their customers.

As the train pulls out of the station our sales team get a last look at Scarborough; at least for now. Once past seamer they look out of the window to see, luscious green fields and wildlife ranging for magpies to deer.
Throughout the journey they notice many different and interesting things. Though many of the fields are full of horses they do get a lovely surprise when spring rolls round and it turn to lambing season where they get to see all the lambs frolicking through the fields.





On their journey our sales team go through a variety of different areas, for example as the train enter into the proximity of Filey, it goes from lush fields and farm houses to small streets of houses, and allotments to busy main roads and big supermarket chains.



We arrive in the heart of Filey for a brisk minute then set of to Hunmanby which is a short five minutes from Filey. However it feels like an entirely different continent, the weather is consistently so contrasting to scarborough; the rainy days at home are sunny days at work, gusty days turn to the hint of a breeze. But no matter what weather it is each day, in either Scarborough or Hunmanby there is still a twenty minute walk to the station and then another twenty minute walk from the station on the other side.
As they exit the train at Hunmanby usually with a casual good bye to the ever friendly train conductors our sales team start their usual route through Hunmanby. After waiting at the train crossing our sales team begins their twenty minute wander to work. With roads one side of the path and houses and fields full of flowers on the other side, when the sun shines the colours come to life illuminating their surroundings in rays of colour.


Saying passing hellos to the villagers out walking their dogs, they wind their way through the quiet streets of Hunmanby. Occasionally popping into the local shop for a refreshing drink for the hard days work ahead. As they near work passing the local garage the owners dog normally comes bounding out for its morning strokes and a bit of fussing over before letting our sales team wander on their way.
Once turning the corner onto Sheepdyke lane where their workplace is situated they past the old jail cells and come to two big wooden gates through which they enter the office grounds, noticing whose cars are parked in the driveway so they know who is at work, to start they day of helping customers and processing orders.

Sunday, 26 March 2017

Printing ZPL and EPL files on a Mac

Anyone who has tried to print ZPL or EPL files from a website on a Mac before knows what a pain this can be.

For example Amazon will supply a ZPL file for their FBA item labels. On Windows this file will be sent direct to the printer without a problem. Unfortunately on MacOS ZPL and EPL files cannot be handled by the print system so instead the file is downloaded.

There have been many workarounds for this most of them requiring complex commands in the terminal or manually dragging the files to an app that will send them to the printer.

Another workaround is to use Java on the website to send the file to the printer but this must now (since October 2012 when Apple removed it from the OS for security reasons) be downloaded and installed manually and must be given the appropriate security permissions to run within your web browser. To us this approach seemed cumbersome, complicated and not very secure and is completely dependent on the website supporting printing via Java.

Enter DropPrint our solution to printing ZPL and EPL files on a Mac.
DropPrint is a small application which sits in the dock.

When first opening DropPrint you will want to set the settings to your liking.
Print ZPL and EPL files on Mac OS

The Printer settings on DropPrint allow you to select the printer you wish to send the ZPL or EPL files to or select the "Ask On Print" option to have DropPrint ask which printer to print to when it receives a ZPL Or EPL file.

Once a printer is selected you can begin printing by simply dropping a ZPL or EPL file onto the application window or dock icon.

Print ZPL and EPL files on Mac OS
Another option on the printer settings tab is "Show Notifications" this option as the title reveals will show a notification when a single or group of ZPL or EPL files are sent to the printer.
Print ZPL and EPL files on Mac OS

The unique and most useful feature of our DropPrint application is the ability to watch a selected folder for new ZPL and EPL files and automatically send them to the selected printer. To enable this simply navigate to the Watch Folder tab, check the checkbox to enable watching a folder and click the "Set Location" button to choose the folder to watch for new ZPL and EPL files.

Print ZPL and EPL files on Mac OS

The other settings on the watch folder tab allow you to choose what to do with the ZPL or EPL file after it is sent to the printer. You can choose to either Delete or Move the file once printed, setting the location to move to if required.

The final option allows you to choose whether to apply the move/delete option to files which are dropped onto the application as well as ones which are automatically printed from the watched folder.


DropPrint is a free extra application which comes with our Thermal Printer Driver for Mac which can be found


Here


You can find DropPrint in the extras folder on the Thermal Driver dmg file after purchase.

Monday, 13 February 2017

Peninsula Group Who Are We?

Founded over 28 years ago Peninsula Group are a small family run business with an ever growing list of clientele. Including companies such as Apple, Dyson Appliances, Avery Dennison and thousands of other large and small companies.
We at Peninsula Group (https://www.peninsula-group.com) create software solutions for auto id, labelling and printing for both Apple Macintosh and Windows PC.

We at peninsula pride ourselves on giving all of our customers personal help and attention if they have any issues with our software and make sure they get it up and running efficiently for their specifications.

Our company was founded and is still currently run by Guy and Matty Allensby. Over the years since we were founded our team of staff has grown and changed , currently our members of staff include Giles, Richard, Lee, Amy and Nigel. Everybody's jobs range from tech support working off site and some who work in our sales and media department as well as our programmers.

Many of our customers are based in America but we do want to start advertising our business more close to home, no matter what we are always thankful for every customer we have.
We strive to produce simple to use products that are cost effective and don't break the bank. Over the years we have helped build and support the barcode and software industry helping it change from a complicated and overpriced business to simple off the shelf buy to fast paced delivery.